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Setting up custom delay commission filters to create a maturation period for payouts
Setting up custom delay commission filters to create a maturation period for payouts

Avoid paying commissions on cancelled or refunded orders

Noah Tucker avatar
Written by Noah Tucker
Updated over a week ago

Social Snowball's commission filter feature lets you set a maturation period for a payout after a referral transaction occurs. During the maturation period, you won't be able to send the payout, and its status will be "pending". As soon as the maturation period ends, the payout will be marked as "ready" and will be ready to be sent.

The most popular use case of this feature is creating a maturation period equivalent to your brand's return policy so that any payouts associated with returned/canceled orders will be canceled automatically before you send any commission for that referral.

To set up this feature, head to the Settings tab on your merchant dashboard and go to the Commission Filters tab.

Once you enable the Custom Delay filter toggle, you can configure the details of your filter. You have the ability to set any number of days after a referred order is placed or shipped. Once configured, any new payouts will appear pending in your payouts tab until they clear this time window. Don't forget to Save Changes when done!

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